Terms of Service

By creating an account, purchasing a report, uploading documents, or otherwise using any PropTrust service, you confirm that you are at least 18 years of age and that you accept these Terms in full. We may update these Terms from time to time, and continued use of our services after changes are posted constitutes acceptance of the revised Terms.

PropTrust provides property intelligence products including:

• RentTrust — Renter building reports with tribunal history, rent benchmarks, and neighbourhood intelligence.
• BuyTrust — Buyer building reports covering governance, construction-era risk, and management analysis for condominiums.
• Strata Minutes AI — AI-powered analysis of uploaded strata meeting documents.
• AgentTrust — Professional tools for real estate agents, including strata analysis and building intelligence.
• FinanceTrust — Mortgage intelligence tools including penalty calculators and lender comparison.

We may add, modify, or discontinue products or features at any time without prior notice.

Some features require you to create an account or provide an email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

We may issue trial tokens or promotional access at our discretion. Trial access may be limited in scope, duration, or features and may be revoked at any time.

You agree to provide accurate, current information when creating an account and to update it as necessary.

Certain products and reports are available for purchase as one-time reports or through subscription plans. All payments are processed through Stripe. By making a purchase, you agree to Stripe's terms of service in addition to these Terms.

Prices are listed in Canadian dollars unless otherwise stated. All fees are non-refundable except where required by applicable law or as expressly stated in a specific product offering.

For subscriptions, your plan will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings.

Our services allow you to upload documents such as strata meeting minutes for AI-powered analysis. You retain ownership of all content you upload.

By uploading content, you grant PropTrust a limited, non-exclusive licence to process and analyze the document solely for the purpose of delivering the requested service. We do not sell or share your uploaded documents with third parties.

You represent that you have the legal right to upload and share any documents you submit and that your content does not violate any applicable law or third-party rights.

Uploaded documents may be temporarily stored for processing and are not retained beyond what is necessary to deliver the analysis.

PropTrust aggregates data from publicly available sources including government records, tribunal decisions, and public datasets. While we make reasonable efforts to ensure accuracy, we do not guarantee that all information is complete, current, or error-free.

Reports and analyses are generated using a combination of structured data and AI processing. Results should be verified independently before making any decisions based on them.

PropTrust reports and analyses are for informational purposes only. They do not constitute legal advice, financial advice, real estate appraisals, home inspections, or any form of professional consultation.

Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, reliability, completeness, or suitability of any information or analysis provided.

AI-generated analysis, including strata minutes analysis, may contain errors or omissions. You should always review source documents and consult qualified professionals before making decisions related to real estate transactions, mortgage commitments, or legal matters.

To the maximum extent permitted by applicable law, PropTrust Group Inc., its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.

Our total aggregate liability for any claim arising from your use of our services shall not exceed the amount you paid to PropTrust in the twelve (12) months preceding the claim.

All content, branding, software, data compilations, report formats, scoring models, and analytical methodologies on our platform are the property of PropTrust Group Inc. or its licensors and are protected by Canadian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any PropTrust content without our prior written consent. Purchased reports are licensed for your personal or internal business use only and may not be resold or redistributed.

You agree not to:

• Use automated scripts, bots, scrapers, or other automated means to access or collect data from our services.
• Attempt to reverse-engineer, decompile, or extract source code from our software or analytical models.
• Interfere with or disrupt the integrity or performance of our services.
• Use our services for any unlawful purpose or in violation of any applicable regulations.
• Resell, sublicence, or commercially redistribute reports or data obtained from our platform.
• Misrepresent your identity or affiliation when creating an account or using our services.

We may suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Reasons for termination may include violation of these Terms, suspected fraudulent activity, or extended inactivity.

You may close your account at any time by contacting us. Upon termination, your right to use our services ceases immediately. Provisions of these Terms that by their nature should survive termination will remain in effect, including intellectual property rights, disclaimers, and limitations of liability.

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

We reserve the right to modify these Terms at any time. When we make material changes, we will update the effective date at the top of this page. We encourage you to review these Terms periodically.

Your continued use of our services after any changes constitutes acceptance of the updated Terms.

If you have questions about these Terms, please reach out through our contact page.